Privacy Policy

Discover our Privacy Policy

Privacy Policy

Effective Date: July 30, 2025
Last Updated: July 30, 2025

Brazil Exclusive Travels (“we”, “us”, “our”) is committed to protecting your privacy and maintaining transparency. This Privacy Policy is structured into 30 clear sections for ease of understanding.

1. Purpose of This Policy

To explain how we collect, use, store, and protect your personal information.

2. Scope

Applies to visitors, customers, and users of our services and website, including SMS communications.

3. Data Controller

Brazil Exclusive Travels is the data controller of your personal information.

4. Contact Information

contact@brazilexclusivetravels.com
Praia de Botafogo 501 – Bloco A, 1º Andar, Rio de Janeiro – Brazil

INFORMATION WE COLLECT

5. Personal Data You Provide

Full name, phone number, email, nationality, travel preferences, and any content submitted via forms or communication.

6. Automatically Collected Data

IP address, browser type, visited pages, session duration, geolocation, device identifiers.

7. Communication Data

Data from emails, SMS, WhatsApp, and chat including message content and timestamps.

8. Cookie Data

Collected through browser cookies and trackers. See section 21.

HOW WE USE YOUR INFORMATION

9. Service Delivery

To deliver personalized travel services and respond to inquiries.

10. Transactional Messaging

To send confirmations, reminders, and booking updates.

11. Marketing Communications

To send promotional content via email or SMS, when legally permitted and with consent.

12. Customer Support

To provide customer service, answer questions, and troubleshoot issues.

13. Business Intelligence

To analyze usage and improve our website, services, and user experience.

LEGAL BASIS FOR PROCESSING

14. Consent

We rely on your explicit consent for sending marketing communications.

15. Contractual Obligation

We may process data to fulfill our contractual duties.

16. Legitimate Interests

For lead follow-up, client communications, and internal analytics.

17. Legal Compliance

To comply with tax, financial, and other legal requirements.

DATA SHARING & PARTNERS

18. Service Providers

We may share your data with trusted partners such as:

  • HubSpot (CRM)
  • Sakari (SMS messaging)
  • Google Analytics / Ads
  • Meta Platforms (Ads)

19. Travel & Concierge Partners

We may share necessary data to deliver your requested services (e.g., hotel bookings, transfers).

20. Legal Disclosures

We may disclose data when required by law, subpoena, or governmental request.

COOKIES & TRACKING

21. Use of Cookies

We use cookies for analytics, ad personalization, and functionality.

22. Managing Cookies

You can manage your cookie preferences via your browser or our Cookie Banner.

SMS COMMUNICATIONS & 10DLC COMPLIANCE

23. SMS Opt-In

We only send SMS to users who have explicitly opted in via forms, chat, or direct interaction.

24. Opt-Out Instructions

To opt out of SMS, reply with STOP, CANCEL, or UNSUBSCRIBE. You may also email us.

25. Messaging Frequency

Message frequency varies by user interaction. Message & data rates may apply.

26. 10DLC Registration

Our SMS messaging is compliant with U.S. 10DLC regulations. We are registered with carriers to ensure secure and authorized messaging.

DATA SECURITY & RETENTION

27. Security Measures

We use industry-standard encryption, firewalls, and secure hosting environments to protect your data.

28. Data Retention

We retain data only as long as necessary for the purposes described or as required by law.

USER RIGHTS & CHOICES

29. Your Rights

Depending on your jurisdiction, you may request:

  • Access to your data
  • Rectification or deletion
  • Withdrawal of consent
  • Portability
  • Filing a complaint with a data authority

30. Policy Updates

We may update this policy at any time. Changes will be published on this page with a new effective date.

31. Text Messaging Policy – Required Disclosure

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
Any other mentions in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you wish to be removed from receiving future communications, you can opt out by texting STOP.

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